In short: Custom-made orders usually take 10 to 14 working days, or 12 to 16 working days with a custom colour; ready-to-ship stock goes out in 1 to 3 working days. The calculator below shows you, based on your order date, when your hair is expected to arrive. For a custom colour, you’ll receive a photo of your strands for approval before dispatch.
Frequently asked questions
How long does delivery of custom-made extensions take?
10 to 14 working days for production, or 12 to 16 working days with a custom colour after photo approval, followed by dispatch. Every set is made to order after you place your order.
Is there a faster option?
Yes, with ready-to-ship stock from Ready to ship: finished sets in fixed colours, dispatched in 1 to 3 working days.
Can I specify a date?
Yes, in the configurator you can enter when you need your hair, for example before a hairdresser appointment; we plan the dispatch accordingly. Everything about the process is explained under Ordering extensions: step by step.
How much is shipping?
Within Germany it is free, to neighbouring countries €25, and to the rest of the EU €50. All payment methods and shipping information can be found under Payment and shipping.
