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Service request

Your request — handled carefully and discreetly.

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Confirm

What can we clarify for you?

Please select your request — we will guide you through the process step by step.

📦

Wrong color delivered

I received a different color number than I ordered

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🎨

Color deviation

Undertone or brightness differs slightly

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💇

Quality issue

Hair loss, color washed out, texture

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📋

Other

Another request regarding my order

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5–7 Werktage Bearbeitungszeit · Antwort nur per E-Mail
Mindestens 2 Beweisfotos erforderlich · Bestellnummer bereithalten
Reklamationsfrist: 14 Tage nach Lieferung

Details angeben

The more precise your details, the faster we can help.

If you select your hairdresser here, we will automatically keep her up to date and she will see what we reply to you. That way she can help you directly in the salon instead of knowing nothing about it.

0 / 4 Fotos
📸 Photo 1: Product with the order label visible  ·  Photo 2: The issue you are reporting, clearly visible

JPG, PNG, HEIC · Max. 4 photos · Min. 2 required · Photos can be added one after another

Almost geschafft

This information is optional. Anything you can confirm helps us assess your case faster and more accurately.

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Review within 5–7 working days

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Reply by email only

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In case of defects: return for inspection required

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WhatsApp inquiries about an ongoing case will not be processed